Welcome to Wells City Practice

Wells City Practice

 

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Planned Practice Merger

Wells Health Centre and Wells City Practice are pleased to announce that we plan to become one practice

Wells Health Centre and Wells City Practice are currently discussing plans to join together as one practice.

We firmly believe that operating as a single medical centre for the ever growing population of Wells will allow us to be able to offer an improved service to all our patients.

As one practice we will be able to:

  • Improve the service by redesigning our emergency on-the-day system, and also offering some longer appointments for patient with more complex chronic health problems
  • Give the opportunity for patients to be seen by the clinician best qualified to help with their particular problem,
  • Continue to provide a high quality, professional and personal service that is also sustainable for the future.

We expect that you will have lots of questions about these plans.

We have provided a ‘Frequently asked Questions and Answers’ sheet which we hope will start to answer some of these.

One very important aspect of this merger is that we listen to, and consider feedback from you, our patients.

If you would like to let us know your thoughts please get a copy of the feedback form from Reception and let us know what you think.

Please return the form to the Reception team.

For further information please click here to see our Q and A sheet.

 

Patient Group Survey

On Tuesday 25th June and Friday 5th July the Patient Participation Group will be carrying out a patient satisfaction survey at various times in the waiting area.

We would be very grateful if you could spare a couple of minutes to complete the survey, either before or after your appointment.  Many thanks.

 

 

SMS Reminder Service Sign up

 

NEW TELEPHONE NUMBERS
FROM 17th OCTOBER

Our telephone number has changed to 01749 601333
This number is for Appointments and Enquiries

Please take extra care when dialling our new telephone number 01749 601333 as a local resident with a similar number has been receiving numerous telephone calls that were meant for us.

All calls to and from this number are recorded for training and quality purposes

Our new Fax number is 01749 671492

 

Patient Notice

Wells City Practice does not offer a walk in service for patients. We do have a system in place for patients who feel that they need to be seen urgently and we can offer some "same day" appointments.

If you feel that you need to see a GP urgently please contact reception who will add you to our triage appointment list. The duty doctor will telephone you and if they agree that you need to be seen you will be given an appointment time for later that day.

If you just turn up at the practice then you may possibly be seen,  but this will likely incur a long wait as the duty doctor will be telephoning and seeing patients who have followed the process above.

 

Sign up to Safety

For a Practice Progress report click here

You can now view your medical records online click here for more information

Did you know we can now confirm the date and time of your appointments via SMS messaging. If you would like to know more please click here.

 

General News

Our current news stories include:

  • Training Practice status
  • More information on caring for someone
  • Influence the way your doctor's surgery is run
    Read more...

 

Other News and Information

Improved Access

You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP

Wells City Practice, Park Medical Practice, Grove House Surgery, Oakhill Surgery and Wells Heath Centre are coming together to provide clinic time until 8pm Monday to Friday and also on Saturday mornings 9am - 11am. Any patient registered with one of these surgeries can request an appointment.

More Information

 

On-line Services

Appointments and Prescription Service and View Medical Record

You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Click here to register online or use the service.

 

Patient Participation Group

Did you know we have a Patient Participation Group?

In order to improve the service we offer, we have set up a Patient Participation Group that meets every 2 months at 6.30pm at the Surgery. If you are interested in joining or would like more information please email us at

 SOMCCG.PATIENT.GROUP-WELLSCITYPRACTICE@NHS.NET

Click here to read our latest newsletter

More Information

 

Public Health England’s national campaign: Keep Antibiotics Working

On Monday 23rd October, Public Health England (PHE) launches a national campaign ‘Keep Antibiotics Working’ highlighting that taking antibiotics when you don’t need them puts you and your family at risk. To help keep antibiotics working you are urged to always take your doctor or nurse’s advice on antibiotics. Please watch the video below:

 

Primary Care research

Wells City Practice is involved in Primary Care research. Occasionally you may be asked if you would like to take part. If you would like to know more information about how important this is visit. Click here to see.

 

Health Connections Mendip

Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services Health Connections MendipHealth Connections Mendip available, and can also arrange one-to-one appointments to speak to a Connector. During these appointments a Health Connector will listen to your health story and assist you with setting health-related goals which are meaningful to you. Health Connectors also support you to make positive changes that last. You can also access the service by telephone on 01373 468 368, email at mendip.healthconnections@nhs.net or visit us at: www.healthconnectionsmendip.org.
Click here for our Health Connections Mendip page.
Click here for the Mendip Directory of Services.

 

Click below to watch a documentary about Health Connections Mendip:

 

HANDi Mobile Applications:

Click for Apple Appstore or Google Playstore.

HANDi app

Somerset Choices

 

Somerset Choices

Local services and information to help you choose the right care and support.  Click here to visit the Somerset Choices website.

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Contact the Practice

Contact the Practice

To access one of our many contact forms please click below.

Self Help Advice and Tools

Self Help Advice and Tools

Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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