Welcome to Wells City Practice

Wells City Practice

NEW TELEPHONE LINE OPENING TIMES
FROM 8TH APRIL 2020

Please be aware that from Wednesday 8th April our telephone lines will be closing between 12.30 and 1.30pm every day. If your call is urgent then you will still have the option to speak to a member of the team.

Stop Press

Please access the Community Support Information from Health Connections Mendip

List of useful food delivery services still operating in the Wells area.

Wuhan Novel Coronavirus (COVID-19)

Wells City Practice and Wells Health Centre have each had to change the way appointments are run in response to the recent developments in the spread of the Covid-19 virus. The changes at both practices have been carefully considered with a view to keeping our patients and the staff at both surgeries as safe and healthy as possible. Both practices are trying to minimise the risks associated with the virus whilst continuing to provide a service to meet our patients’ needs.

Wells City Practice:

For all appointments currently booked with a GP, we will be contacting you to arrange a ‘phone call instead. Face to face consultations will be avoided as far as possible to minimise spread of the virus and in particular, to protect our older and more vulnerable patients and will only be arranged if the doctor decides it is needed. Otherwise, we hope to provide the best care possible by use of ‘phone consultation and where possible and useful, video consultation from your mobile phone to our computer.

If you need to speak to a GP, please phone reception as normal. If your problem is urgent, a ‘phone call with the duty doctor will be arranged. If not urgent, a ‘phone call will be arranged with one of the other doctors.

Please attend childhood immunisation appointments as planned. If you require blood tests, injections, other immunisations or other procedures, please ‘phone reception and a ‘phone call with a GP will be arranged to discuss what is needed.

If you have any other queries, please ‘phone reception.

Please see this website for information and check regularly for updates as things are likely to change day by day.

Wells Health Centre:

We will no longer be booking face to face appointments for the foreseeable future. For all appointments currently booked, we will be calling you instead; please do not come into the surgery. The purpose of the call will be to decide what action is required and to determine how best to progress those actions; you may still be invited to come into the surgery if necessary. For all future appointments, you will be booked a telephone call instead of a face to face appointment in the surgery. Again, during this call, the clinician will discuss your concerns with you and decide upon the best course of action to take.

In this rapidly changing situation, the advice we offer is likely to change so for the most up to date advice we recommend looking at NHS.uk. Please view the Wells Health Centre website where we will be listing any specific local arrangements about the management of the surgery.

Both practices would like to thank the Wells community for your understanding in this matter and hope that together, we can all help make this very difficult time a little easier to bear.

GP Partners and Staff at Wells Health Centre and Wells City Practice

Please do not come into the practice to request a prescription. Please either use your Patient Access account, send us an email or use the letterbox outside on the left hand side by the sliding doors. We appreciate your cooperation.

Please indicate which chemist you would like to collect your medication from, if there is no chemist indicated we will send it to Boots Priory on this site.

For the latest information and guidance from the NHS relating to coronavirus please visit the NHS.uk Coronavirus (COVID-19) information website or the GOV.uk - Coronavirus (COVID-19) information website.

 

Practice Merger

A letter to Patients regarding the cancellation of the proposed practice merger.

 

We can now contact you by text message

Let us tell you about...

Regular checkups
Medication reviews
Vaccination reminders
...and your appointment

Sign Up Here

 

NEW TELEPHONE NUMBERS
FROM 17th OCTOBER

Our telephone number has changed to 01749 601333
This number is for Appointments and Enquiries

Please take extra care when dialling our new telephone number 01749 601333 as a local resident with a similar number has been receiving numerous telephone calls that were meant for us.

All calls to and from this number are recorded for training and quality purposes

Our new Fax number is 01749 671492

 

Patient Notice

Wells City Practice does not offer a walk in service for patients. We do have a system in place for patients who feel that they need to be seen urgently and we can offer some "same day" appointments.

If you feel that you need to see a GP urgently please contact reception who will add you to our triage appointment list. The duty doctor will telephone you and if they agree that you need to be seen you will be given an appointment time for later that day.

If you just turn up at the practice then you may possibly be seen,  but this will likely incur a long wait as the duty doctor will be telephoning and seeing patients who have followed the process above.

 

Sign up to Safety

Practice Progress report

You can now view your medical records online.

Did you know we can now confirm the date and time of your appointments via SMS messaging.

 

General News

Our current news stories include:

  • Training Practice status
  • More information on caring for someone
  • Influence the way your doctor's surgery is run
    Read our news page...

 

Other News and Information

Improved Access at Glastonbury, Street and Wells

The Surgeries of Glastonbury, Street and Wells will be jointly providing improved access to our combined list of 52,000 patients.

Each Surgery will be providing:

  • Extended hours from 6.30pm to 8pm on selected week-nights
  • Saturday mornings opening from 8am to 10am in rotation

The appointments available will be a mixture of GP, Nurse Practitioner and Practice Nurse.   Some routine procedures, currently undertaken during the week, will also be moved to Saturday mornings.

Five practices offering improved accessImproved Access

 

On-line Services

Appointments and Prescription Service and View Medical Record

You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service.

 

Wells City Practice Logo

Patient Participation Group

Did you know we have a Patient Participation Group?

In order to improve the service we offer, we have set up a Patient Participation Group that meets every 2 months at 6.30pm at the Surgery. If you are interested in joining or would like more information please send us an email.

There is also a Patient Participation book club for any of our patients to join.

Read our latest newsletter

Patient Group Page

 

Public Health England’s national campaign: Keep Antibiotics Working

On Monday 23rd October, Public Health England (PHE) launches a national campaign ‘Keep Antibiotics Working’ highlighting that taking antibiotics when you don’t need them puts you and your family at risk. To help keep antibiotics working you are urged to always take your doctor or nurse’s advice on antibiotics. Please watch the video below:

 

Primary Care research

Wells City Practice is involved in Primary Care research. Occasionally you may be asked if you would like to take part. If you would like to know more information about how important this is visit.

 

Health Connections Mendip

Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services Health Connections MendipHealth Connections Mendip available, and can also arrange one-to-one appointments to speak to a Connector. During these appointments a Health Connector will listen to your health story and assist you with setting health-related goals which are meaningful to you. Health Connectors also support you to make positive changes that last. You can also access the service by telephone on 01373 468 368, email at mendip.healthconnections@nhs.net or visit us at: www.healthconnectionsmendip.org.
Health Connections Mendip page
Mendip Directory of Services

 

Click below to watch a documentary about Health Connections Mendip:

 

HANDi Mobile Applications:

Click for Apple Appstore or Google Playstore.

HANDi app

 

Somerset Choices

Local services and information to help you choose the right care and support.  Visit the Somerset Choices website.

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Contact the Practice

To access one of our many contact forms please click below.

Self Help Advice and Tools

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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