Coronavirus (COVID-19)

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Please continue to order repeat Prescriptions via Patient Access

Welcome to Wells City Practice





In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings.

Face coverings primarily protect others, so doing so – unless exempt – is key to preventing spread of infection.

Continue to respect (2m) Social Distancing


If you have symptoms you must get at PCR test as soon as possible & before visiting your GP. Rapid lateral flow tests should not be used to confirm infection.

It’s vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive.



Stop Press

Under 65 Flu

We have received another delivery of flu vaccines for eligible patients under the age of 65. Eligible patients are those who suffer with other chronic health conditions that can put them more at risk from the flu virus. The practice are sending out letter and text invites to patients who fall within this category. If you receive an invite please contact reception to book an appointment. To help clarify; all invites should be recieved between today (Wednesday the 1st) and Friday. If you don't receive a letter or text then please do not try to book an appointment as we need to prioritise the at risk cohorts to start with.


We will be closed on Monday afternoon, 6th December, from 1pm to 5.30pm for essential training. If you require URGENT care during this time, please call the practice on 01749 601333 and select option 1 to be put through to the emergancy team.

WARNING: Fake Test and Trace text messages

We are aware of a new scam which is being used to try to obtain people's bank card details involving fake Test and Trace text messages.

People have reported being sent a text message saying they have been pinged by NHS Test and Trace. The text message then asks them to go to a website and enter personal information, including their card details to pay for a PCR test kit.

The NHS will never ask you to pay for a PCR test, these are provided free of charge. Book your free PCR test here 


Gentle Reminder: Prescriptions

May we gently remind our patients that we cannot take any prescription orders over the phone. There are a small number of patients with authorisation to call in their requests otherwise we ask you to use one of the following methods:

  • email our dedicated prescription email address somccg.wellscitypractice.
  • write down your request and pop it into our post box located at the front of the building
  • register for online access and order your prescriptions online
  • discuss with your pharmacy team to see if they can order your regular repeat medications on your behalf.

In all cases you must allow 5 working days between requesting your medication and collecting it from your nominated pharmacy.

We appreciate your understanding and cooperation on this.


Boost your immunity the Winter

This Autumn/Winter it's essential you protect yourself and others against flu. If you are aged 65 and over and haven't yet had your flu vaccination, please telephone the practice to book an appointment to have this done.

If you are aged between 18 and 64, eligible to have a flu vaccination and haven't yet had this done, we will hopefully be having more vaccine delivered at the end of the month. We are unable to book any appointments for this at the moment but we will be contacting everybody who needs this vaccine when our delivery has been confirmed. This contact will be in the form of a text message if we hold a current mobile number, or by letter. For more information please visit NHS Winter Vaccinations


An important message from Wells City Practice:

Thank you for bearing with us during these hugely stressful times for everyone. We have been touched by the many kind messages of support whilst we have strived to provide you with the best services we can.

As the pressures on Primary Care Services are becoming more widely talked about we would like to share with you some examples of the amount of work we are dealing with at the moment and ask again that you please try and use our services appropriately and treat our staff with kindness and respect. If you have any issues with, or questions about the way the practice is working then please contact our Practice Manager, Nicky Billington, who is always happy to help -

Monday 6th December 2021

On Monday 6th December Wells City Practice will be closed from 1pm to 5.30pm for essential staff training. If you need to see a GP urgently on that afternoon please telephone the practice as normal and you will be given the option to be put through to the emergency line. We will then arrange for a GP to call you back. If the emergency GP feels that you need to be seen that day we will have limited appointments available, after 5.30pm, for them to book into. We are sorry if this causes any inconvenience but please bear with us whilst we ensure that you can continue to be seen safely.


Stop Covid Hanging Around

Coronavirus remains a serious health risk. You should stay cautious to help protect yourself and others.

FACE COVERINGS Let's Wear face coverings in crowded places to protect others

- OPEN WINDOWS Remember to open windows to help blow the virus away

OUTSIDE VIRUS Let's meet up outside to help blow the virus away

MILD SYMPTOMS Take a test, even if you only have mild symptoms.

Learn more at


NHS 111 Winter 2021/22

This November, NHS England and NHS Improvement has launced the next phase of the latest 'Help Us, Help You' campaign which focuses on NHS 111 Online.

If you have an urgent but not life threatening medical need, make sure you visit NHS 111 online first rather than going straight to A&E. NHS 111 online will help you right away and, if needed, a healthcare professional will call you.

NHS 111 online can direct you to an urgent treatment centre/walk in centre, emergency dental services, GP, pharmacy or another more appropriate local service.

If you or your loved one have a life-threatening illness or injury then you should always dial 999.


Helping you access care at Wells City Practice

The past 18 months have been difficult for us all and we want to thank you for your understanding and patience.  At Wells City Practice, we would like to reassure patients that we are open and here for you.

As we continue to recover from lockdown, the NHS must deal with a huge backlog of work. This backlog combined with us having some GPs away due to sickness, maternity leave and annual leave, means that for the foreseeable future, we need to make some changes to the way we operate. This will help us continue to protect patients and staff and will mean we can continue to provide care for our patients.  

What will this mean for patients?

  • We aim to deal with most requests on the same day, which we understand is what most patients would like, but this may mean you will not be able to see your preferred GP.
  • When you contact us, our receptionists will continue to use our triage system so we can   direct you to the most appropriate care for your needs. Sometimes this will be a member of staff at the practice, or for minor injuries and conditions this could be your local pharmacist or minor injuries unit.
  • For non-emergency appointments such as sunburn, insect bites, hay fever, back and shoulder aches and strains, or other minor conditions, we can now offer you a same-day appointment at your local community pharmacist who will be to offer you advice and treatments or you can contact 111 online or by phone
  • If you need or wish to, see, or speak to, a GP on the same day, we will do our best to accommodate you, by offering you an appointment with one of our two GPs who will be on call each day.  (Please note, there will only be a limited number of pre-bookable appointments with GPs available each day).

We again thank you for your patience and understanding during this most difficult time for us all when it might take a little longer to get through on the phone or to book in an appointment. #BePatient. #BeKind.


Use of your Data

A new service from NHS Digital is being put into place which will more efficiently collect primary care data and make it available for better planning of healthcare services and for use in medical research.

NHS Digital has been collecting data from GPs to meet bespoke data requests for these purposes for over ten years, through its trusted General Practice Extraction Service  (GPES). This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers who may be organisations outside of the NHS. You can read more about this here: Improved collection of GP data launched - NHS Digital

There are two types of opt out available to you:

*I am content for my information to be used within the NHS as it has been previously but I do not want it shared with a third party*

If you are content for your information to continue to be sent to NHS Digital to help with future planning for the NHS, but you do not want your information to be shared with other third parties, such as universities, charities and pharmaceutical companies, then you need to complete the National Data Opt Out form.

*I do not want my information shared with anyone outside of my own Practice, except in relation to my own care*

This is not a new opt out and has always been an option for patients upon registration.

Many of our patients already have a Type 1 opt out in place and this will not need to be renewed as it will remain as you have previously requested.

However, if you did not request this opt out initially, but want to change now, then we are happy to do this for you.  

If you are unsure if you have a Type 1 opt out but want one, please do not contact us to check, we do not have the staff available to answer calls such as this and want to keep our phone lines open for those in clinical need.

Instead, please follow the instructions below:

If you do not want your identifiable data to be shared outside your own Practice, except for your own care, you can opt out at any time by requesting that we record your preference, this is called a Type 1 opt out and you can do this by collecting a form from reception or contacting us via email by clicking and heading your email ‘Type 1 Opt Out’

Download the Type 1 Opt Out form

If you are only doing a Type 1 opt out and not the National Data Opt Out above, then you will need to do this by 23rd June 2021 if you wish to avoid your information to be sent to NHS Digital for their first extraction with new parameters, which begins on 1st July 2021.

Further information and our updated Privacy Notice


Infomation from Somerset CCG

As a way of highlighting the increase in our workload we would like to share some information that came through from James Rimmer who is the Chief Executive of Somerset CCG:

"Over the past few weeks, there has been a significant increase in demand across all areas of our healthcare system and in particular, acknowledge that General Practice is now busier than the pre-pandemic period. During the period Dec 19 - Feb 20 (the last full month before restrictions were in place) the activity in total was 611,748 with a monthly average of 203,916 appointments. The latest three month position (January 2021 to March 2021) shows a total of 837,357 appointments carried out across Somerset primary care with a monthly average of 279,119 appointments across our 65 practices. 47% of these were carried out as face to face appointments."

We are working very hard to keep up with this extra demand so that we can continue to provide you with the best possible care whilst also keeping our patients and staff safe.


Covid Vaccination

Please support us by not calling about Covid-19 vaccinations

Don't worry if you haven't heard from us yet, we will be in touch directly to arrange your vaccination appointment when the time is right.

Thank you.


Germ Defence - Advice to help protect your home from COVID-19

A research study with 20,000 people found:

People who read the advice in Germ Defence are less likely to catch viruses

If they do become ill, the illness is likely to be less severe

It only takes 10 minutes to complete, please click the link below.

Germ Defence Study


Public Health England Vitamin D Supplies and prescribed Medication

In response to the announcement that public health England will be supplying many extremely vulnerable people with Vitamin D tablets to reduce the risk of deficiency over the winter, the Prescribers at surgeries in West Mendip Primary Care Network would like to share the following advice:

If you are currently prescribed Calcium and Vitamin D tablets, or vitamin D tablets, continue to take these. You do not need to take any additional supplements supplied by Public health England, as long as your tablets contain at least 400units (10mcg Vitamin D)- all prescribed ones should contain these levels.

If you buy vitamin D over the counter, you can continue to take these, or take the nationally supplied ones, as long as the ones you have are at least 400units (10mcg).

You are safe to take vitamin D tablets with most prescribed medication- however if you are taking Digoxin you may need extra monitoring- please contact your GP.

If you develop any unusual symptoms after starting Vitamin D and are taking other medication, please contact your prescriber, though we expect this to be very rare.

If you accidentally take both prescribed vitamin D and public health England supplied vitamin D, there are likely to be no ill effects, however you can discuss this with your community pharmacy and they can check the amounts you have taken.


If you have recently had a hospital appointment delayed:

We were sorry to hear that your hospital appointment has been delayed. Covid restrictions mean that most people are having to wait longer for their outpatient appointments, tests and operations. All our referrals are graded by the relevant consultant team. We have no say about when the consultants allocate their appointments which is based on their judgement of the urgency of the clinical need.

Many patients are contacting us asking for letters to be sent to help speed up their appointment. You will see that this is something we are unable to do for the reasons explained above.

However, if you think your symptoms have changed and your need is now urgent, do please write a letter or email detailing why you think so which we can forward to the relevant specialist team. The more detail you include the better.

If you are very concerned then do please get in touch with us for an appointment which, under current NHS regulations, will be a phone call or other remote consultation in the first instance but which can be face-to-face if needs be.


Wells Coronavirus Network

The community of Wells has come together to support those who are facing difficulties due to the current emergency.   If you need help with the following:

  • Shopping for Food or Supplies
  • Collecting Medicines or Prescriptions
  • Companionship Call

Our website is at and you can email at


Stay Well Somerset

The NHS is still here for you

It's safe to visit your GP Practice, but please call us first or go online.




Other News and Information

Get the

Improved Access at Glastonbury, Street and Wells

The Surgeries of Glastonbury, Street and Wells will be jointly providing improved access to our combined list of 52,000 patients.

Each Surgery will be providing:

  • Extended hours from 6.30pm to 8pm on selected week-nights
  • Saturday mornings opening from 8am to 10am in rotation

The appointments available will be a mixture of GP, Nurse Practitioner and Practice Nurse.   Some routine procedures, currently undertaken during the week, will also be moved to Saturday mornings.

Five practices offering improved accessImproved Access


Health Connections Mendip

Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services Health Connections MendipHealth Connections Mendip available, and can also arrange one-to-one appointments to speak to a Connector. During these appointments a Health Connector will listen to your health story and assist you with setting health-related goals which are meaningful to you. Health Connectors also support you to make positive changes that last. You can also access the service by telephone on 01373 468 368, email at or visit us at:
Health Connections Mendip page
Mendip Directory of Services


Click below to watch a documentary about Health Connections Mendip:


Somerset Survivors

Do you want to talk to someone about domestic abuse?

Contact the Somerset Domestic Abuse Support helpline: 0800 69 49 999

Further information can be found on the Somerset Survivors website.


Somerset Choices

Local services and information to help you choose the right care and support.  Visit the Somerset Choices website.

COVID-19 InformationWebsite AccessibilityFollow us on TwitterSMS Text MessagingConditions and TreatmentsFind Local Services

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Self Help Advice and Tools

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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