Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

APPOINTMENTS

Appointments may be booked four weeks in advance to see a doctor or nurse by telephoning 01749 601333 or calling at the Surgery between 8:30am and 6:30pm Monday to Friday. Although we answer several lines on our main telephone system they are very busy first thing in the morning. If you can leave non-urgent calls until later in the morning we will be able to deal with them more quickly.

Monday is our busiest day. If your requirement is routine and non-urgent try telephoning on another day. It will allow us to respond to your needs more quickly.

Click here: How to book an appointment

 

Urgent appointments

Urgent appointments can be made for the same day but may not be with the doctor of your choice and may mean you waiting until a doctor is available.

If you feel the matter cannot wait until the next available routine appointment with your own doctor, please give the receptionist brief details of the problem and they will tell you when to come to the surgery.

 

Telephone consultations

The practice encourages patients to phone for advice when a face-to-face appointment is not necessary. If you wish to speak to a doctor please telephone reception before 10:30am and book a telephone consultation. The doctor will return your call after the end of morning surgery or before afternoon surgery.

 

Home visits

Home visits are for patients who are too ill or infirm to come to the Surgery. If you need the doctor to visit you at home please telephone the Surgery on 01749 601333 before 10:30am if possible and give the receptionist as much information as you can to help the doctor assess the urgency of the visit.

 

Out of hour

After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays:

Emergency out of hours and night cover is provided by Dorset and Somerset Unscheduled Care Service.

If you need to be seen by a doctor you may be asked to go to the Primary Care Centre at Shepton Mallet Community Hospital.

If you are too unwell to attend, you may be visited at home
If you need urgent medical assistance please phone: 111

 

Infrequent attendees

Patients aged 16 to 74 who have not attended the surgery in the previous three years may request an appointment for a health check-up.

Patients over 75 may request such a check-up if they have not attended the surgery in the previous 12 months.

This may be carried out at home if the patient's condition makes them housebound.

 

How to book

Please click here to book On-line. There are a certain number of pre-bookable appointments available for each doctor.

Every doctor has a certain number of appointments each day that are available for booking in advance.

We will always try to book you an appointment with your own doctor, but this may not be possible on that day, in which case we will offer you an appointment with another doctor.

Our appointments are all for 10 minutes. If you have multiple or complex problems you may need a further appointment.

 

Telephone consultations

As an alternative to an appointment you may be offered a telephone consultation. If you have a problem that could be dealt with over the phone (e.g., for advice, medication, follow-up, repeat sick note) please tell the receptionist, who will take your details and ask the doctor to phone you back (usually at the end of the morning surgery). Telephone consultations can be booked via Reception.

 

Doctors on leave

You are welcome to book an appointment with any other doctor in your own doctor's absence.

 

Practice Nurse appointments

Practice Nurse appointments should always be booked in advance as these clinics get very busy.

 

Private Medical Examinations.

Private Medical examinations should be booked in advance. Please tell the receptionist if you need to book either of these, as we follow separate guidelines for these types of appointments.

 

Any questions

If you are unsure about any of the above information please ask a receptionist for clarification.

If you need medical assistance after 6.30pm, at weekends or bank Holidays, you should telephone the Out of Hours service on 111.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

  Follow us on TwitterSMS Text MessagingConditions and TreatmentsFind Local Services
Contact the Practice

Contact the Practice

To access one of our many contact forms please click below.

Self Help Advice and Tools

Self Help Advice and Tools

Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Website

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page