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GUIDANCE FOR ON-LINE APPOINTMENT BOOKING

01749 836650 - APPOINTMENTS AND ENQUIRIES

You are free to see any doctor of your choice and every effort will be made to give you an appointment with that doctor. It is sensible to see the same doctor each time, particularly for follow-up of an on-going problem.

We will see sick children and urgent cases the same day; otherwise you will be offered the first available appointment.  In the mornings we run a GP triage system which means if you have requested an urgent appointment the duty doctor will speak to you and may well be able to sort out your problem over the telephone saving you a trip to the Surgery.  If the Doctor feels they need to see you - you will be offered an appointment that morning.

Some problems can be dealt with more easily over the telephone. If you want to speak to the doctor for medical advice, please phone reception. They will arrange for a doctor to phone you back. Doctors are normally available to make calls after morning surgery and before evening surgery.

Please remember that many minor ailments such as coughs, colds, stomach upsets and insect bites usually resolve themselves without you needing to see a doctor.

Home visits are very time consuming and have to be reserved for the housebound and those too ill to come to the surgery. It is often quicker and more satisfactory to wrap a feverish child in a blanket and bring them to the surgery where they can be seen immediately rather than waiting anxiously at home. We can see 4 or 5 patients in the surgery in the time it takes to do a single home visit.

If you do need a home visit please try to phone the surgery before 10.30am. We appreciate that this may not always be possible, but phoning early helps the doctors plan their rounds.

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