Wuhan Novel Coronavirus (COVID-19)

Wells City Practice has changed the way appointments are run in response to the recent developments in the spread of the Covid-19 virus. The changes have been carefully considered with a view to keeping our patients and the staff as safe and healthy as possible. We are trying to minimise the risks associated with the virus whilst continuing to provide a service to meet our patients’ needs.

Face to face consultations will be avoided as far as possible to minimise spread of the virus and in particular, to protect our older and more vulnerable patients and will only be arranged if the doctor decides it is needed. Otherwise, we hope to provide the best care possible by use of ‘phone consultation and where possible and useful, video consultation from your mobile phone to our computer.

If you need to speak to a GP, please phone reception as normal. If your problem is urgent, a ‘phone call with the duty doctor will be arranged. If not urgent, a ‘phone call will be arranged with one of the other doctors.

Please attend childhood immunisation appointments as planned. If you require blood tests, injections, other immunisations or other procedures, please ‘phone reception and a ‘phone call with a GP will be arranged to discuss what is needed.

If you have any other queries, please ‘phone reception.

Please see this website for information and check regularly for updates as things are likely to change day by day.

We would like to thank the Wells community for your understanding in this matter and hope that together, we can all help make this very difficult time a little easier to bear.

GP Partners and Staff at Wells City Practice

Please do not come into the practice to request a prescription. Please either use your Patient Access account, send us an email or use the letterbox outside on the left hand side by the sliding doors. We appreciate your cooperation.

Please indicate which chemist you would like to collect your medication from, if there is no chemist indicated we will send it to Boots Priory on this site.

For the latest information and guidance from the NHS relating to coronavirus please visit the Coronavirus (COVID-19) information website or the - Coronavirus (COVID-19) information website.


Somerset's Local Authorities

Coronavirus support helpline

0300 790 6275

Covid-19 Helpline

Available 8am to 6pm, seven days a week

A single number is now available for anyone in Somerset who needs Coronavirus
related support from Somerset's Local Authorities. Anyone who can't find help
within their community can use the helpline to get help and advice surrounding;

  • Emotional support if you 're feeling worried or anxious
  • Financial support
  • Personal care and support including food and delivery of prescriptions
  • Housing and support for the homeless
  • Transport needs
  • Waste collection and disposal


Community Support Information from Health Connections Mendip

Please see the Community Support Information from the Health Connections Mendip website for further details.


Food Delivery Services

List of useful food delivery services still operating in the Wells area.


Mindline Somerset

Emotional support helpline for Coronavirus

01823 277 892

Open 24 hours a day, 7 days a week


Face Masks

When visiting your GP Practice it would be really helpful if you could bring your own mask or face covering. It doesn't have to be a surgical mask, it could be your favourite scarf or even one of the many beautiful handmade masks advertised locally. There is also guidance on the website for how to make your own mask.  In doing this you will help preserve our vital stocks so that your practice can keep working for you.


Wells Coronavirus Network

The community of Wells has come together to support those who are facing difficulties due to the current emergency. We can help anyone who needs it (you don't have to be in any special group or over 70) with collecting prescriptions, shopping, dog walking, companionship phone-calls etc.

Helpline 01749 467079 (9-5 every day)

Website -

Email -

COVID-19 InformationWebsite AccessibilityFollow us on TwitterSMS Text MessagingConditions and TreatmentsFind Local Services

Contact the Practice

To access one of our many contact forms please click below.

Self Help Advice and Tools

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page