Prescriptions Advice
Important Notice
We are unable to take prescription requests over the phone. This decision has been made by the GP's in the interest of patient safety and to prevent our phone lines being overwhelmed.
Due to the increase in demand and the current pressures on the Health Service, our turnaround for prescriptions in 5 working days.
Your options to order your prescriptions are:
Online
We have a dedicated email address for ordering prescriptions: somicb.wellscitypractice.prescriptions@nhs.net.
You can also use the PatientAccess app to order prescriptions - please ask at reception for a form to access this service.
If you have Patient Access but don't use the NHS App app you can follow this link to online prescription ordering which will take you to the website:
At the Surgery
Put your request in the letterbox at the front entrance or if you are attending for an appointment you can hand it to one of the reception team.
At your local pharmacy
Most pharmacies offer a repeat prescription service for ordering your regular medication. Pop in and see them to find out more but please be aware that you will not be able to telephone your request through to them.
Ordering Your Prescriptions
Please order repeat prescriptions by one of the following methods (in order of preference):
1) By placing your counterfoil marked with your requirements in the post box at the front of the building.
2) By posting your counterfoil marked with your requirements to the surgery with a stamped addressed envelope for us to post the prescription back to you if it is not going directly to a pharmacy.
4) By emailing your request to the surgery using our dedicated email address somicb.wellscitypractice.prescriptions@nhs.net
5) You can now order your Repeat Prescriptions on-line.
Prescriptions requested to collect from the surgery will be ready for collection five working days after placing your order.
Prescriptions requested to go to a pharmacy may take longer. you will need to contact the pharmacy for further details.
Please ensure you give us the name and the strength of the medication you require along with the dosage. These details are shown on your prescription counterfoil.
Prescriptions can be collected by the local chemists where patients have made previous arrangements. Please contact your chemist for further details.
Repeat prescriptions are generated by computer with a side slip for you to keep, listing your medication. Please reserve this for ordering your repeat prescription a few days before you need further supplies.
If there are any unusual requests, please explain these fully on the form, to avoid any delays.
There are blank prescription request forms held in the foyer outside reception for completion, for any other prescription requests.
Online Prescriptions
If you require medication regularly, we will arrange for you to receive a number of repeat prescriptions between appointments with the doctor. Repeat prescribing is largely computerised and such prescriptions have an attached re-order form. Please tick the drugs, which you require, and place the re-order form in the Wells City Practice post box located outside the front of the building.
If you are a patient aged 16 years or over, you can now order your repeat prescription using Patient Access. Once registered for this service you can also book a routine appointment with your GP.
If you haven't registered yet you will need to visit our reception desk to sign up for the service. You will need to do this yourself in person and bring with you some form of ID such as photo driving licence or passport.
You can register online by clicking the link below, but you will still need to come into the surgery with a form of ID to be able to complete the process and use the service.
Click below to use, or to register to use, the online service.
