Prescriptions Advice
Important Notice
We are unable to take prescription requests over the phone. This decision has been based on nation guidelines, in the interests of patient safety and to prevent our phone lines being overwhelmed.
Due to the increase in demand and the current pressures on the Health Service, our turnaround for prescriptions in 5 working days.
Your options to order your prescriptions are:
Online
- by emailing our prescriptions team somicb.wellscitypractice.prescriptions@nhs.net. Please include your name, date of birth, the medication you are requesting and your nominated pharmacy.
- via Rapid Health
- via the NHS App
At the Surgery
Put your request in the letterbox at the front entrance or if you are
attending for an appointment you can hand it to one of the reception team.
At your local pharmacy
Most pharmacies offer a repeat prescription service for ordering your regular medication. Pop in and see them to find out more but please be aware that you will not be able to telephone your request through to them.
Ordering Your Prescriptions
Once you have requested your medication via your preferred method, please allow 5 working days for prescriptions requested for collection from the surgery.
If your prescription is being sent to a pharmacy, it may take longer. Please contact your chosen pharmacy directly for collection times.
When ordering, please include:
- The name of the medication
- The strength
- The dosage
You can find these details on your prescription counterfoil.
Prescriptions can be sent directly to a pharmacy if you have nominated one. Please speak to your pharmacy for more information about this service.
Repeat prescriptions are issued with a side slip listing your medication. Please use this when ordering further supplies and request your medication a few days before you run out.
If you have any unusual requests, please include as much detail as possible to avoid delays.
Blank prescription request forms are available in the foyer outside reception.
Applying for the NHS App
To register for online access, please collect an application form from the front desk. You will need to do this yourself in person and bring with you some form of ID such as photo driving licence or passport.
