Covid-19 Out of Hours News

Priory Medical Centre, Wells, Somerset, BA5 1XJ

Tel: 01749 601 333

Contact Details



We temporarily reinstated the option to order prescriptions over the phone due to the pandemic and the need for people to stay at home. Now the advice has changed we are no longer able to provide this service. This decision has been made by the GPs in the interest of patient safety.

Due to the increasing demand we are also extending our turnaround time to 5 working days. 

Your options to order your prescriptions are:

Sign up for patient access which allows you to book and cancel appointments, view your medical records and request repeat prescriptions. Ask a receptionist for a form to complete.

We now have a dedicated email address for ordering prescriptions.

 Please note this email address can only be used for ordering prescriptions anything other than prescriptions will not be dealt with.

At the Surgery
Put your request in the letterbox at the front entrance or if you are attending for an appointment you can hand it to one of the reception team.

At your local pharmacy

Most pharmacies offer a repeat prescription service for ordering your regular medication. Pop in and see them to find out more but please be aware that you will not be able to telephone your request through to them.

Ordering Your Prescriptions

Please order repeat prescriptions by one of the following methods (in order of preference):

1) By placing your counterfoil marked with your requirements in the post box at the front of the building.

2) By posting your counterfoil marked with your requirements to the surgery with a stamped addressed envelope for us to post the prescription back to you if it is not going directly to a pharmacy.

4) By emailing your request to the surgery using our dedicated email address

5) You can now order your Repeat Prescriptions on-line.

Prescriptions requested to collect from the surgery will be ready for collection five working days after placing your order.

Prescriptions requested to go to a pharmacy may take longer. you will need to contact the pharmacy for further details.

Please ensure you give us the name and the strength of the medication you require along with the dosage. These details are shown on your prescription counterfoil.

Prescriptions can be collected by the local chemists where patients have made previous arrangements. Please contact your chemist for further details.

Repeat prescriptions are generated by computer with a side slip for you to keep, listing your medication. Please reserve this for ordering your repeat prescription a few days before you need further supplies.

If there are any unusual requests, please explain these fully on the form, to avoid any delays.

There are blank prescription request forms held in the foyer outside reception for completion, for any other prescription requests.