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FAIR PROCESSING/PRIVACY POLICY

For patients of Wells City Practice

 

1 INTRODUCTON

1.1  The law determines how organisations can use the personal information they collect.  This is underpinned by the Common Law Duty of Confidentiality together with legislation we must comply with including:

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Health and Social Care Act 2012

1.2  Wells City Practice holds and uses the personal and confidential information of its patients for a number of purposes.  This notice sets out in general terms a summary of the type of information we hold about you, what we use if for and also who we may share your information with.  

 

2  INFORMATION HELD

2.1  Wells City Practice collects personal confidential information about you. This information may include (but is not limited to):

  • Your name, address telephone number, date of birth and next of kin
  • Appointment details, associated admissions and medical diagnoses
  • Correspondence, notes and reports
  • Investigations and test results

2.2  The practice uses this information for the following reasons:

  • to help inform the decisions that we make about your care
  • to ensure that your treatment is safe and effective, including any advice that may be provided as part of your care
  • to help us work effectively with other organisations who may also be involved in your care

 

3  INFORMATION SHARING

3.1  Wells City Practice may share information held about you with other organisations to support:

For patient care (identifiable information):

  • to promote continuity of care by sharing your information with other professionals involved in your care
  • to promote safe care by sharing your information with other health care professionals (as well as the support teams they appoint to assist them which may include data analysts) who might be involved in your care such as emergency departments and out of hours doctor services
  • to promote pro-active interventions for patients identified as having heightened risk of certain health conditions, such as high cholesterol, diabetes, etc. by way of local NHS clinical data analysis

For planning and assurance (information in anonymised format which does not include information from the patient written notes):

  • to help protect the general health of the public
  • to manage and plan services for the future
  • to review the quality of care provided by the practice to ensure it remains effective
  • to help our staff review the care that is provided to ensure it is of the highest standard and to enable the continual improvement of care
  • to comply with a legal obligation

3.2  Organisations with which information is routinely shared with for the reasons set out above include but are not limited to:

For patient care:

  • Local hospitals
  • Emergency and out of hours services

For planning and assurance:

  • NHS England
  • Somerset Clinical Commissioning Group
  • Somerset County Council – Public Health service

 

4  OPTING OUT

4.1  We will not share your identifiable information for any other reason other than healthcare and service planning within the NHS, unless we first obtain consent from you.

4.2  We sometimes share non-identifiable information for statistical and research purposes. These records will be entirely anonymised so you cannot be identified.  

4.3  All patients have the right to-opt out of allowing their records to be shared for non-care purposes. If you wish to do this, please speak to a member of the practice staff. 

4.4  For more detailed information about your rights and our responsibilities in respect of data protection, we have a number of information leaflets that are available in our waiting areas and reception, as well as further resources on our website.  Easy read format as well as information in other languages is available upon request.

 

5 SECURITY OF YOUR INFORMATION

5.1  Wells City Practice has a range of security measures in place to ensure that your information is held, and where appropriate, shared in a secure way.  Your patient record will only be accessed by those members of practice staff who are authorised to do so.

5.2  If you have any concerns about the way we handle your information, please speak to a member of the practice staff.

5.3  The Data Protection Officer for Wells City Practice is Somerset Primary Healthcare and can be contacted at sphadmin@nhs.net

 

Further information is available from Reception.

 


 

Website Privacy Policy

We are committed to protecting the privacy of all individuals using this website.

This policy explains how we use any personal information we collect from you through this website.

 

Collection of personal information

You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.

By submitting your personal information, you consent to our use of the information as set out in this privacy policy.

 

Use of personal information

We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

We shall use your personal information to administer, and may respond to, your request.

We shall securely store the information you supply together with any response we may provide.

If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.

 

Website privacy

This website uses https to ensure data is encrypted in transmission. This encryption, known as TLS encryption protocol, allows us to protect your privacy. You can usually verify that the page is encrypted by seeing a small lock symbol in the upper left corner of your browser and the website address is prefixed with https://.

 

Data storage

All data obtained by us is held and used in compliance with the Data Protection Act 2018.

 

Cookie Policy

Please click here to read our Cookie Policy.

 

Links

This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.

 

Access to your personal information

You have a right under the Data Protection Act 2018 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact the Practice Manager using the following contact details in the heading above.

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