We are a very busy surgery taking over 500 calls and scheduling over 350 appointments each week. In addition to our doctors and nurses your visits are supported by other members of staff in the care navigation and office areas.
Our care navigators book appointments with the doctors and practice nurses and will do their best to answer any queries that you may have. Sometimes they may have to ask you for further details in order to assess how best to help you. Please help them by being as concise as you can about your requirements. All our surgery Staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses.
Our secretaries provide the secretarial back-up for the doctors as well as maintaining over 8,300 medical records. There may be occasions when they are able to answer your query on referrals or hospital admissions without your needing to speak to the doctor, but If you need to speak to the secretary, please do not telephone before 10:30am.